Every food product made at Mangia Mangia is made with love, care and pride. We hope you can taste this :)

We hope you relish every bite and look forward to hearing from you whether you are happy or not.

As a small, family business, every review counts!

Please share your positive experience with others and your not-so-positive experience with us in the hope we may improve and change your opinion of Mangia Mangia for the better.

Thank you for supporting our small business, we provide work opportunities to over 10 aspiring young people from the age of 14 to 24 who share out passion for excellent food and customer service. We rely on local farmers for ethically-reared beef and free-range pork and Lichfield Market Square Traders for our seasonal vegetables. Your feedback reaches many ears and means a lot to every one of us.

Grazie mille from the Mangia Mangia Team!

Returns and Refund Policy for Chilled Food Products

1. Perishable Food Items

Due to the perishable nature of our chilled food products, including lasagne, risotto and tiramisu, we are unable to accept returns of food items simply because you have changed your mind, unless required by applicable consumer law.

All orders are carefully prepared, packaged and dispatched (if using this service) using DPD next day postage, with suitable packaging intended to maintain product quality during transit. Our packaging allows for chilled foods to remain within Food Safety Standards up to 48 hours as advised by DPD.

2. Delivery, Shipping and Collection

We use DPD next day, which aims to deliver the next day after dispatch. However, this service is not guaranteed, and delays may occasionally occur. DPD suggests to allow for 48 hours.

Customers are responsible for providing an accurate delivery address and ensuring that someone is available to receive the parcel promptly.

As our products are perishable, customers should refrigerate their chilled food immediately upon delivery or collection and follow the storage instructions provided.

3. Damaged, Incorrect or Unsuitable Orders

If your order arrives damaged, incorrect, or with concerns about its condition or food safety, please contact us as soon as possible.

Please include your order number, a description of the issue and, where possible, photographs of the packaging and product.

If a product arrives damaged, is incorrect, or is unsafe or unsuitable due to an issue for which we are responsible, we will assess the circumstances and offer an appropriate remedy, which may include a replacement or refund.

For food safety reasons, please do not eat any product that you suspect may be unsafe.

4. Delayed or Missing Deliveries

DPD next day aims to deliver within its stated delivery timeframe, but delays can occur, please allow up to 48 hours.

If your order has not arrived as expected, please contact us right away so we can investigate the tracking information and delivery status and help resolve the issue.

If a delay means that the chilled food is no longer safe or suitable for consumption, please contact us promptly. We will assess the circumstances and provide an appropriate remedy where applicable.

5. Refunds

Approved refunds will be issued to the original payment method wherever possible.

We aim to process approved refunds within 3 working days. The time taken for the funds to appear in your account may depend on your payment provider.

Refunds will be assessed fairly, taking into account the nature of the issue and applicable consumer rights.

6. Cancellations

Please contact us as soon as possible if you wish to cancel an order.

Once an order has been prepared or dispatched, cancellation may not be possible. However, nothing in this policy limits any cancellation rights that apply under consumer law.

7. Contact Us

For questions about returns, refunds, colelctions, damaged deliveries or food quality, please contact us using the contact details provided on our website or order confirmation.

Please include your order number to help us resolve your enquiry as quickly as possible.

8. Your Consumer Rights

This policy does not affect your statutory rights. Nothing in this policy excludes or limits any rights or remedies available to you under applicable consumer protection or food safety laws.

Our food orders are carefully packaged and sent using DPD 24 Hour Tracked postage twice a week on Wednesday morning or Friday morning.

• Delivery Service: DPD 24 hour service, with tracking provided for your order via email or text message.

• Dispatch Times: Orders are prepared and dispatched early morning.

• Packaging: Our foods are securely packaged to help protect them during transit and maintain product quality.

• Delivery Times: Tracked 24 aims to deliver the next working day after dispatch, but this is not guaranteed and delays may occasionally occur as stated by DPD.

• Tracking: Your tracking details will be provided once your order has been dispatched.

• Receiving Your Order: Please ensure someone is available to receive the delivery promptly and follow any storage or reheating instructions provided.

• Delivery Delays: We cannot guarantee exact delivery times, as these depend on DPD's service.

Food Safety Notice: These are perishable food products. Orders are packed and transported under appropriate temperature-controlled conditions to ensure food safety. Please refrigerate or freeze your foods immediately upon receipt, following the instructions supplied.

By placing an order, you agree to this shipping policy.